Asona Home Health Receives 2023 Best of Home Care® – Leader in Experience Award
February 5, 2023
Asona Home Health LLC has received the distinguished 2023 Best of Home Care –Leader in Experience Award from HCP, the leading firm in experience management for home care.
The Leader in Experience Award is the highest recognition awarded by HCP and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Experience, Asona Home Health is now recognized among the top 10% of home care providers participating in the nationwide HCP Experience Management Program.
This accomplishment demonstrates Asona Home Health’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Asona Home Health’s clients and caregivers were interviewed each month by HCP. Over a 12-month period, Asona Home Health received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from HCP, the Asona Home Health management team set goals to reach the highest level of Experience possible.
The Best of Home Care – Leader in Experience Award highlights the top-performing home care businesses in the nation. HCP believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
What's required to qualify?
Must be committed to providing quality home care services by listening to and incorporating caregiver feedback.
Must maintain an average client and caregiver Overall Satisfaction score of 8.9 or higher (based on a scale of 1-10)
Must perform a minimum of 2 client and 2 caregiver satisfaction surverys per month during trhe previous 12 months
Must earn both Best of Home Care Provider of Choice and Best of Home Care Employer of Choice for the year
"At HCP, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations," said Todd Austin, HCP President. "When we see agencies like Asona Home Health that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. Asona Home Health has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers."
To find out more about Asona Home Health's commitment to experience, please call (989) 546-4269.
About Asona Home Health LLC
Asona Home Health LLC was founded in 2004 as a trusted source of in home companionship and medical and non-medical care, supported by compassionate caregivers. The mission of Asona Home Health is to provide the highest quality of care for people who want to remain in the comfort of their own home. A family-owned home health care agency, Asona Home Health has the experience and services you need to feel confident in your choice of provider. Our aides receive regular, close supervision resulting in a level of attention to client needs that may not be possible with a larger agency. For more information, visit www.asonahomehealth.com.
HCP leads the home-based care industry in experience management, training, and reputation management. Through its Care Intelligence Platform, HCP empowers providers in home care, home health, and hospice to attract and retain employees during workforce shortages. HCP also conducts the annual Benchmarking Report, the most comprehensive survey of providers in North America, and administers Best of Home Care awards to agencies that achieve best-in-class satisfaction scores. For more information, visit www.homecarepulse.com.